Shipping Info:
TRACK YOUR PACKAGE:
Click on any of the links below to track your Doctor Foster's Essentials Order:
USPS Package Tracking
Fedex Package Tracking
UPS Package Tracking
How Soon We Can Ship Your Order:
- Processing Time: It takes Around 1 to 5 business days to process your order before we can ship it.
- The Weekend: We do not process or ship any orders on Saturday or Sunday.
- National Holidays: Keep in mind that we do not ship on national holidays because most shipping carriers are closed on those days.
Check Your Order Status And Tracking Number Online 24/7:
- Your Order Confirmation Email: The moment your order goes through, an automated email confirmation is sent to you with your order number.
- Check Your Order Status Online At Any Time: Order Status Area. Simply type in your order number and zip code to access the info.
- If You Didn't Get an Order Number: our order confirmation email ended up in your spam or promotions folders. Make sure you check there. You also may have made a typo in your email address.
- "Order Received" Status: The moment your order goes through, you will see "Order Received" in this area. You may also sometimes see "Pending" as your order is being processed. Both are normal.
- Your Tracking Number: AFTER your order has been processed, and on the day your order is shipped, a tracking number will be appear here and we will ALSO send you an email with a link to this info.
- To Ensure You Receive Your Tracking Email: please make sure to set email and spam filters to allow emails from drfostersessentials.com. Also, make sure to type in your email address accurately.
- Large Order Missing From Our Order Status Area: If your order contains an unusually large number of items, your order sometimes does not end up in our order status area, but your order still goes through to our fulfillment center to be shipped. We do have your order and we will still ship it - even if you don't see it in the Order Status Area.
- Contact Us: If, for any reason you don't see your order in our order status area, you can email us and we will let you know if your order went through. If you call the toll-free number, they don't have access to this info, so please email us instead.
- We Keep Track of Every Single Order: even if you do not see it in our order status area.
How Long Does the Shipping Take? PLEASE SEE MAPS BELOW:
- Our Shipping Carriers: All merchandise is shipped via US Priority Mail or UPS Ground Delivery
- PO Boxes: Please note that Ground Delivery carrier (UPS) cannot deliver to a PO Box.
- Shipping Transit Time: AFTER the 1 to 5 business days' processing time:
- Priority Mail is usually delivered in 1 to 3 days, after we ship, depending on the destination and its distance from California.
- UPS Ground Delivery usually takes from 1 to 6 days, after we ship, depending on destination.
- National Holiday Delay: Your shipment could be delayed by national holidays. Please see list below for more info.
- Bad Weather Delay: If there is a bad blizzard, tornado, flood, ice storm or earthquake in your area, your shipping carrier may not be able to get through to deliver your package and it can cause a delay. The Post Office and UPS publish service alerts to let you know if there is a problem in your area, and we have those links you can check. Please click on this link: Bad Weather and Natural Disasters
Priority Mail Transit Time: |
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UPS Ground Transit Time: |
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Fedex Ground Transit Time: |
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The Cheapest Shipping Option: For orders under 3 pounds, Priority Mail is usually the least expensive shipping option. For heavier orders, UPS Ground is usually the least expensive.
Shipping Charges And Refunds:
- It may look like you have been slightly undercharged or overcharged.
- We have not updated our shipping charges in years, so most likely you were actually UNDER-charged for shipping.
- You may have noticed the phrase "shipping and handling" whenever you order something online. "Handling" charges are the costs we must pay such as the cost of shipping boxes, packing peanuts, bubble wrap, packing paper, shipping tape, warehouse space, and paying people to pack the boxes and have them picked up by a shipping carrier. Those are "handling" charges, so even though we have to pay for those, we do NOT pass those charges on to our customers. I know, right? That's super nice of us.
- We really are just that nice, so you've definitely been under-charged for shipping.
- We're sorry we cannot credit you back 25 to 50 cents if you feel you've been slightly overcharged for shipping. For more lightweight packages, the Priority Mail option is actually cheaper than the Ground Delivery option, so there's nothing to refund because you actually got a better deal paying for the Priority Mail than for the Ground Delivery.
- Please understand that because we are a small family-owned company, we don't have the staff, resources or time to make small credits such as this, and we need to spend most of our time helping people with their cleanses and teaching them how to use their herbal products.
- As mentioned in the paragraph above, you were actually UNDER-charged for shipping your package.
- Thank you very much for your understanding, and all of the severely ill people who need our help also thank you, too!
Bad Weather and Natural Disasters:
Your package could be delayed when there are bad weather conditions (blizzards, ice storms, tornadoes, hurricanes, windstorms, etc.) in or around your area. Under these circumstances, shipping carriers typically keep your package in a holding area in the city where they are having problems until it is safe for them to resume shipping services. It is up to them to decide what is safe for them to accomplish under these conditions. Also, remember that if passenger flights were canceled due to bad weather, most likely the air mail flights carrying mail and packages were probably also canceled.
- UPS Service Alerts:
- Severe weather, natural disasters, and other conditions beyond UPS's control can occasionally disrupt their services. If there is an active service disruption, it will appear on this page: UPS Service Alerts. A gold alert ribbon will also appear at the top of all ups.com pages.
- Post Office Service Alerts:
- USPS Service Alerts provide information to consumers, small businesses and business mailers about postal facility service disruptions due to weather-related and other natural disasters or events. Service alerts are done in near real time. Postal Service Alerts
Holidays and Closures:
The Post Office is closed on nationally recognized holidays, therefore, we cannot ship US Mail, First Class Mail, Media Mail, or Priority Mail on these days. This includes the following:
- New Year's Day
- Martin Luther King Jr.'s birthday
- President's Day
- Memorial Day
- 4th of July
- Labor Day
- Columbus Day
- Veteran's Day
- Thanksgiving Day
- Christmas Day
We are usually closed a few days before Christmas until after New Year's Day and we do not ship orders during this time. Normally we notify our customers about a month in advance before this time so that they can place their orders and have them shipped before we close for the Christmas vacation.
International Shipping:
Please understand that no orders can be sent internationally at this time. Each country has different laws regarding which herbs can be imported and we cannot risk violating international law. We're very sorry about this and we cannot change it at this time. I understand you know some larger companies who ship to your country. We are a small business and we are not set up to deal with complicated customs rules, regulations and laws.